NHTSA Complaint #11399933 — 2015 KIA SORENTO

MY PAINT BEGAN TO PEAL AROUND THE FRAME OF THE WINDSHIELD. WHEN I INQUIRED AT KIA, THEY CLAIMED THAT BECAUSE IT WAS A PRE-OWNED CAR AND I HAD PAST MY WARRANTY OF MILEAGE (BECAUSE IT WAS A PRE-OWNED CAR) THERE IS NOTHING THEY CAN DO FOR ME. I INQUIRED AT A LOCAL PAINT SHOP AND WAS INFORMED THAT THE SEAL FAILED OVER THE PAINT, CAUSING A DE-LAMINATION ISSUE. CLEAR EVIDENCE SHOWS THAT MY CAR HAS NEVER BEEN RE-PAINTED AND THIS IS IN FACT A MANUFACTURER MALFUNCTION. HOWEVER, KIA STILL REFUSES TO ASSIST OR TAKE OWNERSHIP OF THIS DEFECT. MEANWHILE, MY CAR CONTINUES TO PEEL AT A RAPID PACE. EVEN WHEN I TAKE TO GET MY CAR SERVICED, MECHANICS ARE UNABLE TO PERFORM ROUTINE MAINTENANCE DUE TO THE PAINT CHIPPING OFF IN THEIR TAPE AND OTHER SUPPLIES.