NHTSA Complaint #11399703 — 2021 TOYOTA VENZA HYBRID

FUEL GAUGE AND FUEL TANK DO NOT OPERATE PROPERLY, LIKE THE 2020 RAV 4 GAS TANK PROBLEM. ON 2/8/21 WHEN THE GAUGE INDICATED 1/2 TANK, I PUT IN 9.997 GAL OF GAS, SINCE THIS CAR ONLY HAS A 14 1/2 GAL TANK THE TANK MUST NOT HAVE BEEN 1/2 FULL. ON 2/14/21 THE GAUGE READ 2/3 , I PUMPED GAS AND THE PUMP SHUT OFF AT 1.1 GAL, I SLOWLY ADDED GAS AS THE PUMP KEPT CLINKING OFF TILL I GOT A TOTAL OF 1.743 GAL OF GAS INTO THE TANK. I STARTED THE ENGINE AND THE GAS GAUGE STILL READ 2/3, SO I STARTED THE GAS PUMP AGAIN SLOWLY ADDED ANOTHER 1.287 GAL OF GAS. I STARTED THE CAR AGAIN AND THE GAUGE STILL READ 2/3 FULL. I LEFT THE GAS STATION AND AFTER DRIVING APPROX 4 MILES THE GAUGE SUDDENLY WENT UP ABOVE THE FULL MARK. I TALKED TO ONE PERSON AT THE LOCAL TOYOTA SERVICE CENTER AND WAS TOLD THAT THE GAS TANK WAS THE SAME PART NUMBER AS THE ONES BEING REPLACED ON THE RAV4 HYBRIDS FOR THE PROBLEM OF THE TANKS NOT FILLING PROPERLY AND THE GAS GAUGE NOT OPERATING PROPERLY, BUT NOTHING CAN BE DONE UNTIL TOYOTA FINDS THAT THERE IS A PROBLEM AND SENDS OUT INSTRUCTIONS TO REPAIR OR REPLACE THE DEFECTIVE PARTS. I THEN TALKED TO ANOTHER SUPERVISOR AT ANOTHER TOYOTA DEALERSHIP AND WAS TOLD THAT THE 2021 VENZA HAS A BLADDER IN THE FUEL TANK AND THE ONLY WAY FOR IT TO FILL PROPERLY AND THE GAUGE TO WORK PROPERLY IS TO WAIT UNTIL THE VEHICLE HAS LESS THAN 1/4 TANK OF GAS BEFORE FILLING WITH GAS. AFTER SPENDING OVER $42,000 FOR A NEW VEHICLE THIS SHOULD NOT BE A PROBLEM CUSTOMERS SHOULD HAVE TO BE CONCERNED ABOUT. THE OTHER PROBLEM IS DUE TO THE GAUGE AND TANK PROBLEM THE MILES REMAINING DISPLAY IS ALWAYS WRONG.