NHTSA Complaint #11376424 — 2021 TOYOTA VENZA HYBRID

MY 2021 TOYOTA VENZA HYBRID LE CLAIMS TO HAVE A 14.5 FUEL TANK CAPACITY BY TOYOTA BUT MINE WILL ONLY FILL UP TO AROUND 11 GALLONS WHEN IT GETS TO EMPTY. I TOOK THE VEHICLE IN TWICE TO TOYOTA'S SERVICE DEPARTMENT AND THEY CONFIRMED MY VEHICLE WAS ONLY FILING UP TO 11 GALLONS BUT THAT THIS WAS 'NORMAL AND PART OF THE DESIGN SINCE IT HAS A RESERVE OF GAS.' HOWEVER, THE NEW TOYOTA RAV4 HYBRIDS ARE REPORTING THE SAME EXACT ISSUE WHICH TOYOTA HAS ACKNOWLEDGED. BOTH VEHICLES SHARE THE SAME ENGINE, HYBRID SYSTEM, AND SAME 14.5 FUEL TANK AND ARE ALMOST IDENTICAL MECHANICALLY. HOW COME IT'S AN ISSUE FOR THE RAV4 HYBRID AND NOT MY 2021 TOYOTA VENZA? EITHER WAY, MY TOYOTA IS NOT GETTING ANYWHERE NEAR THE RANGE THAT TOYOTA ADVERTISES ON A FULL TANK AND IS ONLY FILING UP TO 11 GALLONS. I UNDERSTAND MOST CARS WILL LET YOU GET TO A GAS STATION IF YOU EVER GET TO EMPTY, BUT THE DIFFERENCE IS THAT MOST CARS WILL FILL UP VERY CLOSE TO WHAT THE TANK CAPACITY IS ADVERTISED TO BE. SO EITHER THE VEHICLE'S COMPUTER IS LYING BECAUSE IT WILL TELL ME 11 MILES DISTANCE TO EMPTY WHEN THE LOW FUEL LIGHT COMES ON OR TOYOTA LIED TO ME, BOTH ARE TELLING ME TWO DIFFERENT THINGS. THIS CAN BE UNSAFE FOR SOMEONE WHO PURCHASES THE VEHICLE AND BELIEVES THAT THEY HAVE A 14.5 FUEL TANK AND ARE LEFT STRANDED BECAUSE THE VEHICLE IS ONLY FILLING UP TO 11 GALLONS. I'M GETTING 42 MILES PER GALLON SO THOSE EXTRA 3.5 GALLONS THAT MAY OR MAY NOT EXIST CAN MAKE A BIG DIFFERENCE IF YOU AREN'T SURE IF YOU'LL GET TO YOUR DESTINATION OR BE LEFT ON THE SIDE OF THE HIGHWAY WHICH CAN BE EXTREMELY DANGEROUS BECAUSE TOYOTA ISN'T ADDRESSING THIS FOR MY VENZA.