NHTSA Complaint #11399671 — 2018 RAM 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11399671
Vehicle	2018 RAM 3500
Component	STEERING
Date of Incident	March 5, 2021
Date Filed	March 8, 2021
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

WHILE TURNING AROUND ON A PAVED CUL DE SAC TYPE END OF ROAD AREA I COULD NOT COMPLETE THE TURN 100% TURNING LEFT. I STOPPED, PUT TRUCK IN REVERSE AND TURNED THE WHEEL RIGHT IN ORDER TO BACK UP SOME. TRUCK WOULD NOT MOVE HARDLY AT ALL. INITIALLY I THOUGHT THE 4WD OR TRANSMISSION WAS "LOCKED". I PUT TRUCK IN PARK AND FOUND THE PASSENGER SIDE TIE ROD END/DRAG LINK SEPARATED FROM THE KNUCKLE. THE TIE ROD END BALL SOCKET HAD APPARENTLY SEPARATED FROM THE MALE BALL PART CONNECTED TO THE KNUCKLE DUE TO A "CRACK" IN THE METAL. SEE ATTACHED PICTURE. TRUCK WAS FLAT BED TOWED TO RICK HENDRICK DODGE, SAVANNAH HWY, CHARLESTON SC.

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