NHTSA Complaint #11399384 — 2013 HYUNDAI VELOSTER

HELLO, I BELIEVE THERE IS AN UNDERLYING ISSUE WITH THE VELOSTER 2013 THAT HYUNDAI HAS NOT ADDRESSED PROPERLY WITH THEIR SERVICE CAMPAIGN. I HAD RECEIVED THE SERVICE AROUND 06/01/19 (I AM NOT SURE EXACTLY WHEN) AND A YEAR LATER HAVE HAD THE SAME EXACT PROBLEMS THIS SERVICE WAS SUPPOSED TO ADDRESS. I HAVE HAD ENGINE STALLS IN THE MIDDLE OF THE STREET NEAR USC ON A BUSY INTERSECTION AND HAD TO MOVE THE CAR BY FOOT IN FEAR OF GETTING HIT BY ANOTHER CAR. I'VE ALSO HAD ENGINE POWER ISSUES THAT SEEM TO HAVE PERSISTED. WHEN THIS HAPPENED I TOOK IT INTO A MECHANIC TO ADDRESS THE ISSUE, THEIR DIAGNOSIS WAS A BAD COIL PACK FOR WHICH THEY DID A TUNE UP (SPARK PLUGS, COIL PACKS, OIL FILTER). SHORTLY AFTER THE TUNE-UP I HAD PROBLEMS OF THE SAME MISFIRING ISSUE WHERE THERE WOULD BE NO POWER TO THE ENGINE AND A SLIGHT KNOCKING NOISE. I THEN TOOK MY CAR TO HUNDAI KEYES MISSION HILLS TO DIAGNOSE THE PROBLEM THIS TIME AND THEY SAID THE SAME THING, BAD COIL PACK. THERE HAVE BEEN KNOWN ENGINE FAILURES DUE TO THE ECU, AND HAVE READ MANY ANECDOTAL EVIDENCE THAT THERE IS AN ISSUE WITH THE ECU. I ALSO BELIEVE THIS ISSUE HAS CAUSED MY CATALYTIC CONVERTER TO FAIL PREMATURELY AS THE MISFIRES WOULD SEND UNBURNED FUEL INTO THE CATALYTIC CONVERTER. I INITIALLY GOT IN CONTACT WITH A SERVICE MANAGER AT HYUNDAI CONSUMER AFFAIRS ON FEB 15TH AND HE HAS FINALLY CALLED ME TODAY 03/15/19 AFTER WEEKS OF TRYING TO GET UPDATES. THE SUPERVISOR HAS DEEMED THAT THIS WAS OUT OF WARRANTY AND THAT I WOULD HAVE TO PAY FOR IT EVEN AFTER EXPRESSING MY CONCERNS THAT THERE MIGHT BE AN UNDERLYING ISSUE THAT HAS NOT BEEN RESOLVED BY THE SERVICE CAMPAIGN. THIS IS A DANGEROUS PROBLEM FOR OTHER VELOSTER OWNERS. AND I FEAR THAT MY ENGINE WILL FAIL IN THE FUTURE. HERE IS THE SERVICE CAMPAIGN. REPORT RECEIPT DATE: MAR 14, 2019 NHTSA CAMPAIGN: 19V204000