NHTSA Complaint #11398754 — 2018 FORD ESCAPE

I PURCHASED A NEW 2018 FORD ESCAPE IN 2018. ON FEBRUARY 22, 2021, MY ESCAPE, WITH ONLY 32,264 MILES, WHILE DRIVING AT NIGHT, A DASH INDICATOR LIGHT CAME ON, HIGH TEMPERATURE PULL OVER IMMEDIATELY. I CONTACTED JC. LEWIS FORD IN SAVANNAH, GA AND WAS TOLD TO HAVE THE CAR TOWED TO THEIR DEALERSHIP, WHICH IS WHERE I HAD PURCHASED THE CAR. SERVICE DEPARTMENT SAID IT HAD NO COOLANT AND WOULD NEED TO KEEP THE CAR UNTIL END OF WEEK, SAID THEY HAD NO LOANER CARS AVAILABLE. FOUR DAYS GO BY, NO WORD, CALLED SERVICE DEPARTMENT, AGAIN TOLD NO COOLANT. MY HUSBAND DEMANDED A LOANER DUE TO THE FACT THIS IS THE SECOND CAR THEY SOLD TO US WITH KNOWN PROBLEMS. WE PURCHASED A 2014 FOCUS IN 2014, ENGINE PROBLEMS IN 2018 AT 62,000 WHICH FORD DENIED OUR CLAIM TO COVER THE $9000 REPAIR SO WE ENDED UP PURCHASING THE ESCAPE. ON MONDAY, MARCH 1,2021, JC LEWIS FINALLY PROVIDED A LOANER CAR AND LATER THAT SAME DAY SAID THE ESCAPE NEEDS A NEW ENGINE. I TOLD THE SERVICE DEPARTMENT NO WARNING LIGHTS HAD EVER COME ON ABOUT LOW COOLANT AND PRIOR TO HAVING THE CAR TOWED I RAN A SYSTEM CHECK ON THE ENGINE AND IT STATED ALL SYSTEMS NORMAL WHICH I TOOK A PHOTO. THIS VEHICLE SHOULD BE RECALLED AND I SHOULD NOT HAVE TO BE CONCERNED THAT THE NEXT ENGINE THEY PUT IN WILL DO THE SAME THING AND WILL BE AT MY EXPENSE SINCE MOST LIKELY THE WARRANTY WILL NOT BE IN EFFECT. I'VE READ MANY ESCAPE OWNERS THAT HAD REPLACEMENT ENGINES FAILED ALSO.