NHTSA Complaint #11398086 — 2013 LINCOLN MKS

TL* THE CONTACT OWNED A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 20-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE WENT ACROSS THE ROAD AND HIT A MAILBOX THEN A POLE. THE AIR BAGS DEPLOYED AND CAUSED A CHIN ABRASION, NOSEBLEED, CHEST AND RIB PAIN TO THE CONTACT AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING LIGHTS ILLUMINATING WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO A LOT AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THERE WAS A POLICE REPORT FILED. THE CONTACT STATED THERE WAS A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) BUT HIS VIN WAS NOT A PART OF THE RECALL, HOWEVER THE VEHICLE EXPERIENCED THE FAILURE OF THE RECALL. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.*DT*JB*DT*JB