NHTSA Complaint #11397879 — 2020 KIA SOUL

AFTER HAVING MY CAR FOR 9 MONTHS AND PUTTING 17,000 MILES ON IT MY TRANSMISSION STARTED TO FAIL. I WAS ON THE INTERSTATE GOING 70MPH AND THE CAR BEGAN JERKING LIKE IT COULDN'T SWITCH GEARS. IT THEN BEGAN TO REV HIGH BUT WOULDN'T ACCELERATE. IT EVENTUALLY GOT SO SLOW I HAD TO PULL OFF THE SIDE OF THE INTERSTATE AND SIT ON THE SHOULDER FOR A FEW MINUTES WITH THE CAR OFF AND THEN TRIED TO RECRANK MY CAR IN WHICH IT STARTED BUT CONTINUED TO JERK/ROCK WHEN DRIVING. I GOT CLOSER TO HOME AND WHEN I STOPPED AT A STOP SIGN THE CAR WAS STILL ON BUT WHEN I PRESSED ON THE GAS IT REFUSED TO GO MY CAR WOULDN'T MOVE. I TURNED IT OFF THEN TURNED IT BACK ON AND IT DROVE. THE NEXT MORNING I TRIED TO DRIVE MY CAR TO WORK AND THE CAR THEN BEGAN TO JERK AGAIN AND EVENTUALLY THE HIGHEST SPEED IT WOULD GO TO WAS 50 IT CONTINUED TO DECLINE IN SPEED UNTIL IT EVENTUALLY JUST STALLED AND WOULDN'T MOVE. I TRIED TO TAKE IT TO THE DEALERSHIP AND ON MY WAY THERE IT BROKE DOWN I THEN HAD TO GET A TOW TRUCK ON THE SIDE OF THE INTERSTATE AND TOW IT TO THE KIA DEALERSHIP WHERE THEY SAID THAT I HAD IN FACT RECEIVED A DEFECTIVE TRANSMISSION. THIS OCCURRED ON JANUARY 15TH, 2021 IT IS NOW FEBRUARY 25, 2021 AND I DON'T HAVE MY CAR AND THEY HAVE NO ETA AS TO WHEN MY TRANSMISSION WILL BE HERE AND I CAN HAVE MY CAR BACK. I ASKED IF THE NEW TRANSMISSION WOULD WORK PROPERLY AND WAS TOLD "EVEN SOME OF THE NEW TRANSMISSIONS WILL BE DEFECTIVE SO WE REALLY DON'T KNOW". I JUST WANT MY CAR I BOUGHT A CAR BRAND NEW BECAUSE I THOUGHT IT WAS RELIABLE IT WAS NOT AND THERE'S NO RECALL NOTICE AND A TRANSMISSION STALLING ON THE INTERSTATE IS A VERY DANGEROUS THING. THIS IS UNACCEPTABLE.