NHTSA Complaint #11397765 — 2013 FORD FOCUS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE TRANSMISSION WHILE DRIVING. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THE VEHICLE RAN OUT OF FUEL DUE TO A FUEL GAUGE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) IN NOVEMBER 2020 AT TUTTLE-CLICK'S CAPISTRANO FORD (33301 CAMINO CAPISTRANO, SAN JUAN CAPISTRANO, CA 92675) HOWEVER, THE FAILURE OCCURRED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH THE CLUTCH AND THE SHIFTING UNIT NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.