NHTSA Complaint #11397755 — 2011 FORD ESCAPE

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT AT VEHICLE START-UP, THE STEERING WHEEL LOCKED AND WOULD NOT TURN. THE CONTACT RESTARTED THE VEHICLE AND THE STEERING WHEEL UNLOCKED HOWEVER, THE FAILURE PERSISTED. THE CONTACT DROVE THE VEHICLE TO THE LOCAL DEALER GABRIEL/JORDAN FORD (2400 US-59, LIVINGSTON, TX 77351) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A FAILURE WITH THE POWER STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,567.