NHTSA Complaint #11397566 — 2020 JEEP GRAND CHEROKEE

I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE.