NHTSA Complaint #11397444 — 2016 JEEP CHEROKEE

PURCHASED 75,000 MILE WARRANTY WITH TOB. AROUND 30,000 MOTOR REPLACED. OIL CONSUMPTION. NC. HAD IT AT MIDAS AT 67,584 MILES BECAUSE OF UNUSUAL NOISES IN THE FRONT END. WAS DETERMINED TO BE THE DRIVETRAIN. ADVISED ME TO CHECK WITH TOM O'BRIEN CHRYSLER, DODGE, JEEP RAM IN GREENWOOD INDIANA THAT IT MIGHT BE UNDER WARRANTY. HAD IT THERE TWICE, MIDAS GREENWOOD TWICE AND FLETCHER CHRYSLER, DODGE, JEEP RAM IN FRANKLIN INDIANA TWICE. EACH MADE REPAIRS TO IT COSTING ME $595 TOTAL IN OUT-OF-POCKET DEDUCTIBLES. BILLING TO WARRANTY COMPANY: MIDAS $1933.57, FLETCHER $618 AND TOB $2267 WHICH IS "THE MECHANIC" (MECHANICAL REPAIR SERVICE CONTRACT) TEL # 800-621-2130. CONTRACT # GW227456. THE VEHICLE HAD THESE ISSUES OF UNUSUAL NOISES ON ROUGH PAVEMENT, WANDERING WHEN TAKING OFF FROM STOP GOING THRU SHIFTING GEARS MOVING FROM RIGHT TO LEFT THEN BACK TO STRAIGHT THEN GOING BACK TO THE RIGHT EVERY TIME ON SHIFTING. AT 75,000 MILES THE WARRANTY RAN OUT AND UP TO THAT TIME "NONE" OF THE COMPANIES FIGURED IT OUT NOR FIXED IT. WE WERE TOLD THAT THE LEMON LAW DIDN'T APPLY. SO NOW AT 80194 MILES IT'S SO BAD THAT IT'S UNTRUSTWORTHY AND IT'S GETTING WORSE BY THE DAY. I CAN'T FIND ANYBODY TO FIX IT ESPECIALLY NOW THAT THE WARRANTY IS OUT AND THE ONLY PLACE THAT WE CAN TRADE IT IS BACK AT TOB WHICH WE WILL NEVER BUY ANOTHER PRODUCT FROM THEM. I HAVE ALL THE RECEIPTS FOR ALL REPAIRS MADE THAT DID NOT FIX IT. SO WE ARE STUCK. CAN'T FIX IT NOR TRADE AND GET A GOOD PRICE FOR IT.