NHTSA Complaint #11396952 — 2015 KIA SORENTO

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. AN AUDIBLE ENGINE FAILURE WARNING AND A NO SERVICE MESSAGE APPEARED ON THE INFOTAINMENT SYSTEM. THE CONTACT DROVE THE VEHICLE TO SUNTRUP KIA SOUTH (6263 S LINDBERGH BLVD, ST. LOUIS, MO 63123) FOR THE VEHICLE TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V519000 (SERVICE BRAKES, HYDRAULIC) AND WAS INFORMED THAT THE RECALL COULD NOT BE SERVICED SINCE THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT THEN CONTACTED THE MANUFACTURER, WHO CONFIRMED THAT THE COMPUTER SYSTEMS WERE DOWN. THE CONTACT WAS ADVISED TO STOP DRIVING THE VEHICLE AS THERE WAS POTENTIAL FOR THE VEHICLE TO CATCH ON FIRE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 68,405. PARTS DISTRIBUTION DISCONNECT.