NHTSA Complaint #11396924 — 2018 NISSAN ROGUE

WHEN MY VEHICLE IS PARKED AND TURNED OFF I AM UNABLE TO LOCK OR UNLOCK IT USING THE POWER BUTTON ON THE DOORS' EXTERIOR. MY VEHICLE STARTED DOING THIS AFTER A VISIT TO A NISSAN DEALERSHIP (2551 THE NALLEY WAY, ATLANTA, GA 30360) FOR A SIMPLE OIL CHANGE. I TOOK IT BACK THE FOLLOWING DAY WHEN THE ISSUE BEGAN AND THEY TOLD ME THEY WERE NOT RESPONSIBLE AND THAT IT WAS A COMMON ISSUE OF MY FRONT-DOOR LOCK ACTUATOR FAILING AND THAT IT WOULD HAVE TO BE REPLACED. FEELING DEFEATED AFTER TRYING TO REASON WITH MANAGEMENT THAT IT WAS NOT HAVING THIS ISSUE BEFORE THEY SERVICED MY VEHICLE, I DECIDED TO LEAVE IT ALONE. HOWEVER, RECENTLY MY NIECE AND I WERE OUT SHOPPING AND NOTICED THAT WE WERE BEING FOLLOWED BY A STRANGE ACTING MAN. WE TOOK OFF RUNNING TOWARD MY VEHICLE TRYING TO REACH SAFETY, BUT WHAT HAPPENS? THE DOOR LOCK ACTUATOR FAILS AND I'M UNABLE TO ENTER MY OWN VEHICLE! OUR ONLY SAVING GRACE WAS THAT ANOTHER MAN IN THE PARKING LOT NOTICED THAT WE WERE TRYING TO FLEA FROM DANGER AND INTERVENED TO GET THE OTHER MAN AWAY FROM US. IT WAS TERRIFYING! I'M NOT SURE WHAT MAY HAVE HAPPENED TO MY NIECE AND I HAD HE NOT STEPPED IN AND I HATE TO EVEN THINK ABOUT IT. FAST FORWARD A FEW DAYS AND IT BEGINS TO RAIN FOR DAYS STRAIGHT AND I'M LEFT FIDDLING WITH MY KEYS TO OPEN MY DOOR, WHILE ALSO HOLDING A PURSE, BABY BAG, AND BABY ON MY HIP AND TRYING TO BALANCE AN UMBRELLA TO KEEP US DRY. IMAGINE THE SIGHT OF THAT. IT'S SO FRUSTRATING! AT FIRST I THOUGHT THAT MAYBE MY KEY BATTERY WAS DYING AND DECIDED TO GET THE BATTERY REPLACED BEFORE RETURNING TO THE DEALERSHIP BUT THE BATTERY WAS NOT THE ISSUE. I'VE NEVER HEARD OF DOOR LOCK ACTUATOR FAILURE AND BELIEVE IT TO BE A MANUFACTURING ERROR AND SAFETY HAZARD. I BOUGHT THE 2018 NISSAN ROGUE BECAUSE I LOVED MY 2017 ROGUE AND NEVER EXPERIENCED THE ISSUES THAT THIS NEWER MODEL HAS GIVEN ME. BOY WAS I WRONG!!! NISSAN SHOULD BE HELD ACCOUNTABLE!