NHTSA Complaint #11396900 — 2009 DODGE JOURNEY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11396900
Vehicle	2009 DODGE JOURNEY
Component	STEERING
Date of Incident	February 18, 2021
Date Filed	February 19, 2021
Mileage	194,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT DUE TO THE INCLEMENT WEATHER, THE POWER STEERING HOSE FROZE AND BURST. THE CONTACT STATED THAT SHE HEARD A POPPING SOUND BEFORE THE STEERING WHEEL BECAME HARD TO STEER. THE VEHICLE WAS UNABLE TO MAKE RIGHT OR LEFT TURNS. THE CONTACT STATED THAT THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE WAS TURNED OFF AND FAILED TO RESTART. THE CONTACT ALSO STATED THAT THERE WAS NO POWER STEERING FLUID IN THE RESERVOIR. NEITHER THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 194,000.

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