NHTSA Complaint #11396852 — 2019 VOLKSWAGEN TIGUAN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11396852
Vehicle	2019 VOLKSWAGEN TIGUAN
Component	SERVICE BRAKES
Date of Incident	February 18, 2021
Date Filed	February 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

MY VEHICLE WAS PARKED IN A SLIGHTLY SLOPED DRIVEWAY AND TURNED OFF. AFTER 2 MINUTES, CAR WENT BACK APPROX. 100 FEET THROUGH WALKWAY AND ENDED UP IN THE MIDDLE OF MAIN ROAD. THIS IS A SERIOUS MALFUNCTION OF THE VEHICLE AS IT CAN CAUSE INJURY TO SOMEONE. WHEN CALLED THE CUSTOMER SERVICE CENTER, THE REP SAYS THERE IS A RECALL ON ENGINE AND TRANSMISSION CONTROL SOFTWARE UPGRADE BUT I WAS NOT NOTIFIED ABOUT THIS RECALL. IN ADDITION, ON THE NTHSA WEBSITE IT SAYS THE UPGRADE IS FOR "UPDATE TO ADDRESS ELEVATED TAILPIPE EMISSIONS THAT WERE FOUND DURING VEHICLE TESTING".

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