NHTSA Complaint #11629370 — 2019 VOLKSWAGEN TIGUAN
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11629370 |
| Vehicle | 2019 VOLKSWAGEN TIGUAN |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
At 79,200 mi. metallic grinding noise was coming from rear wheel. Disassembly of rear brake pads on driver side revealed inner brake pad completely worn to the metal backing (no braking material remaining.) An inspection of the pad showed that the manufacturer installed the pad such that the brake pad wear indicator was positioned too far from the pad. The wear indicator never made contact with the pad and therefore, never made the characteristic high pitched audible tone as the inner pad reached critical wear. This resulted in a complete failure of the driver side rear brake pad.
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