NHTSA Complaint #11396164 — 2020 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11396164
Vehicle	2020 FORD EXPLORER
Component	ENGINE
Date of Incident	February 7, 2021
Date Filed	February 14, 2021
Mileage	5,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE TRANSMISSION ON THE VEHICLE STARTED GOING OUT AS WE WERE DRIVING BACK FROM AN OUT OF TOWN TRIP ON A HIGHWAY. MY HUSBAND MADE A STOP AT A LIGHT AND UPON ACCELERATING AFTER THE STOP, THE VEHICLE MADE A GRINDING SOUND AND BEGAN HAVING ENGINE ISSUES. WE MADE AN APPOINTMENT AT THE LOCAL DEALERSHIP WHERE MY HUSBAND DROVE THE VEHICLE ON CITY STREETS DUE TO HIGH RPMS DESPITE LOW SPEED. THE VEHICLE IS AT THE DEALERSHIP AS OF MONDAY FEBRUARY 8TH AND WE HAVE BEEN TOLD PARTS ARE ON BACK ORDER WITH NO ETA. THE VEHICLE DOES HAVE A RECALL FOR A TRANSMISSION INTERCOOLER. WE HAVE READ ABOUT THIS ISSUE IN NUMEROUS 2020 FORD EXPLORERS.

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