NHTSA Complaint #11396092 — 2020 LAND ROVER RANGE ROVER EVOQUE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11396092
Vehicle 2020 LAND ROVER RANGE ROVER EVOQUE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GU

Consumer Description

A FEW MONTHS AGO, A MESSAGE OF "NO FAULT SUSPENSION DETECTED, DRIVE WITH CAUTION" APPEARED ON OUR DASH. BEFORE THEN WE WERE GETTING A MESSAGE OF LOW COOLANT. I THOUGHT THIS WAS WEIRD BECAUSE WE HAD THE CAR FOR ONLY A LITTLE OVER A YEAR. WE TOOK IT TO OUR DEALER AND WE WERE TOLD THAT THERE IS NOTHING TO WORRY ABOUT. WE SCHEDULED A MAINTENANCE APPT TO HAVE THE SOFTWARE UPDATED. ALSO OUR CAR WOULDN'T START, I HAD TO PLACE MY KEY FOB UNDER THE STEERING WHEEL AS INDICATED ON THE DASH. I TOLD THE DEALER THIS TOO AND I WAS TOLD IT WAS A BATTERY THAT NEEDED TO BE CHANGED, OR WE NEED TO USE BOTH KEY FOBS INTERMITTENTLY. THEN YESTERDAY, WERE STOPPED AT A TRAFFIC LIGHT, THE CAR JUST SHUT OFF AND THE WIPERS WENT ON BY ITSELF. MY HUSBAND STARTED THE CAR UP AND WE DROVE OFF WHEN THE LIGHT TURNED GREEN. WE STOPPED AT A PLACE TO PICK UP SOME FOOD AND SHUT THE CAR OFF. CAME BACK INTO THE CAR AND STARTED IT UP AGAIN. NO PROBLEMS THERE. BUT AS WE DROVE A FEW MILES AND CAME TO A STOP LIGHT AT A MAJOR INTERSECTION, THE CAR STALLED AND EVERYTHING SHUT OFF AGAIN. WE TRIED TO START IT UP AGAIN AND NOTHING. A MESSAGE CAME ON THAT SAID FORWARD ALERT NOT TO DRIVE OVER 50MPH. THEN A GEAR BOX SHOWED ON THE DASH SAYING SOMETHING ABOUT THE GEAR BOX. I CAN'T REMEMBER BECAUSE I WAS IN SO MUCH PANIC WITH THE HEAVY TRAFFIC. WE COULDN'T PUT THE CAR IN NEUTRAL TO MOVE IT OUT OF THE WAY. LUCKILY THE FIRE TRUCK AND FIREFIGHTERS HAPPENED TO BE DRIVING BY. THEY WERE ABLE TO DIRECT TRAFFIC UNTIL THE POLICE AND THE TOW TRUCK CAME. OUR DEALER HERE WAS NOT OPEN OVER THE WEEKEND SO WE HAD TO HAVE OUR CAR TOWED HOME. IT WAS THEN MAKING A CLICKING NOISE AS WE TRIED TO START IT. THEN ALL THE LIGHTS ON THE DASH WENT OUT. IT FELT HARD TO STEP ON THE BRAKE AND TO MOVE THE STEERING WHEEL WHEN WE TRIED TO START THE CAR AGAIN.

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