NHTSA Complaint #11396048 — 2016 FORD ESCAPE

WENT TO LEAVE MY HOUSE FOR WORK AND STARTED MY ESCAPE AND HAD NO STEERING. THE STEERING WHEEL WAS FROZEN STUCK. I HAVE NEVER HAD THIS PROBLEM AS I BOUGHT THE CAR BRAND NEW. HAD IT TOWED TO A MECHANIC AND WAS TOLD THERE ARE TONS OF COMPLAINTS ABOUT FROZEN STEERING WHEELS IN THE ESCAPES AND THERE IS NO FIX FOR THE PROBLEM. ONLY THING I CAN DO IS START THE CAR AND LET IT WARM UP FOR AN HOUR, OR UNTIL THE STEERING BOX GETS TO 42 DEGREES AND THE STEERING WHEEL WILL UNFREEZE. THEN WHILE DRIVING DOWN THE ROAD THE STEERING WHEEL TRIES TO LOCK UP AND NOT TURN. THIS IS A HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND CORRECTED BEFORE LIVES ARE LOST!!!!!!!!!