NHTSA Complaint #11678529 — 2016 FORD ESCAPE

My steering wheel became loose on my 2016 Ford Escape while driving the car. I went home due to this safety hazard so not to cause a major accident. I went online to see if there was a recall on my car for this safety item. I found out my car had no recalls however, the 2014-2018 Ford Fusion and the Lincoln MKZ were recall for steering wheels detachments. I went to Coggin Ford (Jacksonville, FL) to inspect my car. Ford did not find a recalls on my car and found the steering wheel bolt that holds the steering wheel to the steering column was loose. They removed the bolt and installed lock-tight just like in the recall of the other vehicles. I have a video of the loose steering wheel prior to delivering the car to Ford, Ford sent a video on the required service to fix the loose steering wheel, and I have invoice showing Ford repaired the loose steering wheel. I scanned the invoiced into the system. Ford service video is in an MP4 format and unable to change, if you give me an email address, I can forward the service request video to you to view. I took a video of the loose steering wheel with my cell phone however, the video is too large to forward in this document. If I could get a cell number, I could forward this video to you.