NHTSA Complaint #11395908 — 2012 HYUNDAI GENESIS POWER TRAIN

Complaint Details

ODI Number	11395908
Vehicle	2012 HYUNDAI GENESIS
Component	POWER TRAIN
Date of Incident	February 1, 2021
Date Filed	February 12, 2021
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE HYUNDAI GENESIS HAS A TRANSMISSION PROBLEM WHERE IT SLIPS OUT OF GEAR AND ROUGH SHIFTS 2-3RD GEAR AND 4-5TH GEAR. I TOOK THE CAR TO THE DEALER AND THEY COULD NOT DUPLICATE. THEY UPDATED SOFTWARE, NO CHANGE. I CONTACTED HYUNDAI MULTIPLE TIMES. I AM SECOND OWNER OF VEHICLE WITH 45K ON IT. THEY WOULD NOT HONOR FACTORY WARRANTY SINCE I AM SECOND OWNER. THE TSB NO. 15-AT-005 APPLIES TO THIS PROBLEM. THE TRANSMISSION SHOULD HAVE BEEN RECALLED INSTEAD OF TSB.

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