NHTSA Complaint #11395884 — 2012 DODGE DURANGO

I HAD JUST MADE IT THROUGH AN INTERSECTION AND WAS A FEW MILES FROM HOME. SOMETHING SMELLED A LITTLE "HOT" EVEN THOUGH I DIDN'T HAVE THE RADIO, HEAT OR ANY EXTRA CONTROLS. SUDDENLY, ALL OF THE LIGHTS ON THE DASH BEGAN FLASHING AT ME AND I BEGAN LOSING POWER OF THE VEHICLE. I COULDN'T EVEN PUT MY WINDOWS UP. I PULLED TO THE SIDE AS FAST AS I COULD BEFORE LOSING ALL POWER, INCLUDING MY BLINKERS TO WARN OTHER CARS. I HAD TO CALL AAA FOR A TOW AND THEY HAD TO USE A BYPASS TO GET THE CAR IN NEUTRAL TO EVEN TOW IT. THEY ATTEMPTED TO CHARGE THE CAR AND THE CHARGING PACK GOT EXTREMELY HOT AS IF IT WAS GOING TO CATCH FIRE TO THE POINT HE HAD TO DISCONNECT IT. MEANWHILE, A LOCAL FIRE DEPARTMENT CREW WAS RETURNING TO THEIR STATION WITH AN AMBULANCE AND STOPPED TO HELP SLOW DOWN TRAFFIC ON THE BUSY ROAD. ONE OF THE FIREMAN NOTICED SPARKS COMING FROM THE ALTERNATOR AREA. THAT'S WHEN EVERYTHING WAS DISCONNECTED AND TOWED FOR REPAIRS. FAST FORWARD, THE ALTERNATOR AND BATTERY WERE REPLACED AND THE VEHICLE IS STILL NOT FUNCTIONING. THE MECHANIC HAS NOT BEEN ABLE TO GET THE CAR RUNNING AGAIN.