NHTSA Complaint #11395552 — 2016 HYUNDAI SANTA FE

NAVIGATION SYSTEM WON'T LOAD- WHEN THE VEHICLE IS STARTED, THE NAVIGATION SYSTEM (SCREEN SAYS BLUELINK)- STARTS THE PROCESS OF LOADING- WITH A LOADING BAR BELOW THE WORDS "BLUELINK'. , AT ENGINE START- WHEN LOADING, THAT BAR MOVES FROM LEFT TO RIGHT. ONCE THE SYSTEM IS LOADED, THE NAVIGATION SCREEN COMES ON. THE PROBLEM: THE LOADING PROCESS STOPPED LOADING AT APPROX. 60,000 MILES -THE NAVIGATION SCREEN IS STUCK IN THE "LOADING" SCREEN. MECHANIC DID A HARD RESET, DID NOT WORK. THE SYSTEM IS STALLED, AND HAS NEVER LOADED SINCE THEN. CAN NOT SEE THE NAVIGATION SCREEN, NOR THE RADIO PRESETS, BLUE TOOTH, STEREO SPEAKER SETTINGS, CAN'T GET TO ANY OF THESE SETTINGS OR OPTIONS.