NHTSA Complaint #11395546 — 2017 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11395546
Vehicle	2017 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	February 10, 2021
Date Filed	February 10, 2021
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THE DOORS WILL NOT OPEN WHEN THE WEATHER IS BELOW FREEZING. AFTER LETTING THE TRUCK HEAT UP FOR APPROXIMATELY 30 MINUTES, I WAS ABLE TO PRY OPEN THE DOOR, HOWEVER WHEN I ATTEMPTED TO CLOSE THEM, THEY WOULD NOT LATCH. AFTER ANOTHER 30 MINUTES, I WAS ABLE TO CLOSE THE DOOR AND PRESS THE LOCK BUTTON TO GET THEM TO LATCH, BUT THEN THE DOORS WOULD NOT OPEN AT ALL AFTERWARDS DESPITE MY PRYING. THIS IS A MAJOR SAFETY ISSUE AS I HAD MY TODDLER IN THE BACK SEAT AND I COULD NOT ACCESS THE TRUCK. THIS HAS HAPPENED AFTER I'VE ALREADY HAD IT TAKEN INTO THE DEALERSHIP WHERE THEY PERFORMED THEIR RECALL FIX, THE FIX DID NOT WORK AND THEY SAY THEY HAVE NOTHING ELSE THEY CAN DO.

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