NHTSA Complaint #11395227 — 2018 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE WINDSHIELD CRACKED AFTER AN UNKNOWN OBJECT STRUCK THE WINDSHIELD. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS PARKED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT STATED THAT AFTER THE WINDSHIELD WAS REPLACED, HE BECAME AWARE THAT THE REPLACEMENT WINDSHIELD WAS ALSO CRACKED. THE TECHNICIAN RETURNED TO REPLACE THE WINDSHIELD AND STATED THAT THE WINDSHIELD WAS CRACKED BY THE PLASTIC TRIM USED FOR THE WINDSHIELD SUPPORT. THE CONTACT STATED THAT THE WINDSHIELD WAS BEING REPLACED FOR THE THIRD TIME. THE CONTACT WAS CONCERNED FOR THE SAFETY OF THE OCCUPANTS RIDING IN THE VEHICLE AFTER LEARNING THAT THE PLASTIC TRIM WAS ABLE TO CRACK THE WINDSHIELD. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.