NHTSA Complaint #11395224 — 2012 LINCOLN MKZ

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11395224
Vehicle	2012 LINCOLN MKZ
Component	STEERING
Date of Incident	December 15, 2019
Date Filed	February 8, 2021
Mileage	200,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 60 MPH, AN AUDIBLE CHIME WAS HEARD AFTER WHICH, THE POWER STEERING ASSIST MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FELIX SABATES LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (855) 975-3985) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINON TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

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