NHTSA Complaint #11394437 — 2015 AUDI Q5

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11394437
Vehicle	2015 AUDI Q5
Component	STEERING
Date of Incident	January 25, 2021
Date Filed	February 3, 2021
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, A WARNING MESSAGE REGARDING THE POWER STEERING WAS DISPLAYED THAT ALSO INSTRUCTED NOT TO DRIVE THE VEHICLE. THE STEERING WHEEL WAS VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE OUTSIDE TEMPERATURE WAS VERY COLD. THE VEHICLE WAS TOWED TO THE LOCAL DEALER AUDI OF BOISE LOCATED AT 8400 W. FRANKLIN RD #1, BOISE, ID 83709 WHO DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

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