NHTSA Complaint #11394404 — 2020 TESLA MODEL X

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11394404
Vehicle 2020 TESLA MODEL X
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 11,840 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I WAS DRIVING MY MODEL X (JUNE 2020) HOME LAST EVENING ON A ROAD I NORMALLY DRIVE. (6 LANE ROAD) I WAS APPROACH A TRAFFIC LIGHT THAT TURNED YELLOW AND I DETERMINED I DIDN'T HAVE ENOUGH TIME TO STOP - SO I HIT THE ACCELERATOR TO GET THROUGH THE LIGHT BEFORE IT TURNED RED AND THEN EVERYTHING ON THE CAR STOPPED WORKING. NO ALARMS, NO SOUNDS, NO WARNINGS, NOTHING - MUSIC EVEN STOPPED PLAYING. THE ONLY INDICATION SOMETHING WAS WRONG WAS THE DASHBOARD FLASHING YELLOW LIGHT INDICATOR THAT THE CAR THOUGHT IT WAS SLIPPING (COMPLETE DRY @ 5:50PM -- TEMPERATURE WAS 45 DEGREES). THE CAR WOULD NO LONGER ACCELERATE (I HIT THE ACCELERATION PEDAL AND NOTHING HAPPENED), REGENERATIVE BRAKING STOPPED WORKING AND THE CAR WAS ONLY COASTING AND QUICKLY SLOWING DOWN (IT IS A HEAVY CAR). I MANAGED TO GET IT INTO A NEARBY PARKING LOT AND CALLED TESLA ROADSIDE. THE CAR WOULD NOT ACCELERATE AFTER REBOOTING 2+ TIMES AND WHEN IT FINALLY MANAGED TO BEGIN TO MOVE THE CAR BEHAVED LIKE IT THOUGHT IT WAS "SLIPPING". NO ALARMS SHOWED UP UNTIL I WAS INSTRUCTED TO REBOOT BY TESLA EMERGENCY ROADSIDE - AT WHICH POINT THEY RECOMMENDED I BRING THE CAR TO SERVICE.

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