NHTSA Complaint #11391145 — 2021 MERCEDES-BENZ GLE 350

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11391145
Vehicle	2021 MERCEDES-BENZ GLE 350
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2021
Date Filed	February 2, 2021
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR STOP TOTALLY, BUT WITH THE LIGHTS FLASHING. FINALLY, THE ROAD ASSISTANCE FROM MERCEDES ARRIVE. NOW THE CAR IS IN SERVICE, BUT NEVER DRIVE THIS CAR. I WAS IN A VERY BIG DANGEROUS WIT MY LIFE.

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