NHTSA Complaint #11390819 — 2020 RAM 3500

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11390819
Vehicle 2020 RAM 3500
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 2,600 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

I BOUGHT MY TRUCK JUST OVER A MONTH AGO AND WAS TOLD I HAD TO ADD LUBRICANT TO MY FUEL IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP, AS WELL AS ONLY PUT IN 'GOOD DIESEL.' I KNOW DIESEL CAN CHANGE FROM ONE GAS STATION TO ANOTHER, BUT TO ADD A LUBRICANT IN ORDER TO KEEP MY FUEL PUMP FROM BLOWING UP ON AND BRAND NEW $80000 TRUCK! ALL BECAUSE OF THE CP4 THAT RAM DECIDED TO USE FOR TWO YEARS, THEN WENT BACK TO THE CP3 IN 2021. THOUSANDS OF PEOPLE HAVE HAVING THEIR PUMPS BLOW UP IN THE FIRST 10000 MILES, BEING LEFT STRANDED FOR MONTHS BECAUSE THEY HAVE TO REDO THE ENTIRE FUEL SYSTEM AT A PRICE TAG OF $17000. I HAVE HAD SURGING ISSUES THAT ARE MAKING ME NERVOUS TO THE POINT THAT I'M WILLING TO TAKE A $10000 LOSS ON MY TRUCK AND TRADE IT IN FOR A DIFFERENT ONE. I DON'T WANT TO BE LEFT STRANDED ON THE WAY TO WORK ONE DAY BECAUSE FCA DOESN'T WANT TO RECOGNIZE THEY PUT IN A DEFECTIVE PART THAT IS CAUSE CATASTROPHIC FAILURE AND LEAVING US CONSUMER OUT OF A VEHICLE FOR MONTHS. THIS HAS TO CHANGE!

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