NHTSA Complaint #11390580 — 2016 FORD F-150

THIS EVENING ON 1/28/2021 AT 6:55PM, WHILE PARKED AT A SHELL GAS STATION IN ST CHARLES, IL ABOUT TO GET GASOLINE, THE ENTIRE BACK WINDOW SUDDENLY EXPLODED. THERE WAS A VERY LOUD BANG, FOLLOWED BY A BURNING SMELL. THE REAR DEFROSTER WAS NOT TURNED ON, THE INSIDE CABIN WAS SET TO 72 DEGREES FARENHEIT. I WAS THE ONLY ONE IN THE VEHICLE BUT I KEPT THINKING, WHAT WOULD HAVE HAPPENED IF MY CHILDREN WERE IN THE BACK SEAT. THERE WAS GLASS STREWN ABOUT THE INSIDE AND EXTERIOR OF THE VEHICLE. I HAVE CALLED THE SHELL STATION LOCATED AT 2500 E MAIN ST, ST CHARLES, IL IN AN ATTEMPT TO ACQUIRE THE VIDEO SURVEILLANCE WHICH SHOULD SHOW THAT THERE WAS NO OUTSIDE DAMAGE OR IMPACT. ADDITIONALLY I WAS ON THE PHONE WITH A FRIEND AT THE TIME WHO ALSO HEARD THE EXPLOSION. THE VEHICLE WAS COMPLETELY STATIONARY.