NHTSA Complaint #11390478 — 2018 FORD F-150

MY FORD F150 BEGAN TO HAVE TWO DISTINCT RATTLES AT ABOUT 1 YEAR OLD AND 15,000 MILES. ONE RATTLE HAPPENS WHEN MY FOOT COMES OFF THE GAS AND SOUNDS LIKE A FLUTTER LIKE SOMETHING IS LOOSE. THE OTHER RATTLE HAPPENS AT 1500 RPM AND SOUNDS LIKE A METAL ON METAL OR A CHAIN RATTLE. THIS HAPPENS ON PUBLIC PAVED STREETS. THE FORD DEALERSHIP VERIFIED MY CONCERN WITH BOTH NOISES AND WORKED WITH FORD WITH MORE THAN 10 ATTEMPTED REPAIRS. I HAVE THE LIST OF ATTEMPTED REPAIRS THAT I CAN SHARE BUT THEY INCLUDE CHAIN TENSIONERS REPLACEMENT, EXHAUST INSPECTION, REPROGRAM, PHASERS REPLACEMENT, TRANSMISSION REPLACEMENT, AND VCT SOLENOIDS REPLACEMENT. NEITHER THE DEALERSHIP NOR FORD KNOWS WHAT IS WRONG BUT CLAIMS IT IS A "COMMON CHARACTERISTIC" AFTER OVER 35 TOTAL DAYS OF ATTEMPTING TO BE REPAIRED OVER SEVERAL MONTHS. I AM NOT THE ONLY F150 OWNER WITH THIS PROBLEM. WITHOUT KNOWING WHAT IS WRONG WITH THE TRUCK, I DO NOT KNOW IT IS SAFE TO DRIVE. I CONTACTED BBB WHO VERIFIED THAT I AM NOT ELIGIBLE FOR THE LEMON LAW AND ADVISED ME TO CONTACT YOUR ORGANIZATION TO ADDRESS MY SAFETY CONCERN. I DID NOT GET ANYTHING IN WRITING THAT SAYS THE TRUCK IS SAFE TO DRIVE AND THAT WORRIES ME.