NHTSA Complaint #11389818 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF THE GARAGE THE VEHICLE FAILED TO FAILED TO SHIFT INTO REVERSE. THE CONTACT ATTEMPTED TO SHIFT BACK INTO PARK HOWEVER, THE VEHICLE FAILED TO SHIFT INTO PARK. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE PARKING BRAKES WAS ACTIVATED AND THE GEAR SHIFTER WAS MANUALLY SHIFTED FROM REVERSE TO PARK. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000. *BF