NHTSA Complaint #11389731 — 2020 FORD EXPLORER FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11389731
Vehicle	2020 FORD EXPLORER
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 17, 2020
Date Filed	January 25, 2021
Mileage	651 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

VEHICLE WILL NOT START WHEN PARKED ON DRIVEWAY W/ NOSE FACING STREET IF THERE IS LESS THAN ABOUT A QUARTER OF A TANK OF GAS IN IT. WHEN TRIED TO MANY TIMES THE DASH READS CRANKING LIMIT EXCEEDED. VEHICLE WAS TOWED TO DEALERSHIP - 2021 LOANER WAS PROVIDED AND THE SAME ISSUE HAPPENED. DEALERSHIP ALSO ADVISED THEY HAD ANOTHER CUSTOMER WITH A 2021 EXPLORER HAVE THE SAME ISSUE A WEEK PRIOR. WAS TOLD TO PARK MY CAR IN STREET AND NOT USE DRIVEWAY OR TO ALWAYS HAVE MORE THAN A QUARTER TANK OF GAS. THESE ARE NOT ACCEPTABLE ANSWERS

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