NHTSA Complaint #11389479 — 2016 HONDA PILOT

TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE AT AN INTERSECTION OR STOPPED, THE VEHICLE FAILED TO SWITCH TO AUTO-START MODE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FOR SEVERAL SECONDS. WHILE THE VEHICLE WAS IN REVERSE, THE TAILLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN LOS ANGELES (780 W MARTIN LUTHER KING JR BLVD, LOS ANGELES, CA 90037, (213) 266-7366) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPROGRAMMED AND THE BATTERY WAS DRAINING POWER. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V668000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 35,383.