NHTSA Complaint #11389398 — 2001 VOLKSWAGEN PASSAT ENGINE

Complaint Details

ODI Number	11389398
Vehicle	2001 VOLKSWAGEN PASSAT
Component	ENGINE
Date of Incident	December 28, 2020
Date Filed	January 22, 2021
Mileage	25 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TOOK CAR TO VW DEALER TO HAVE TIMING BELT REPLACED AND WAS NOTIFIED THAT THERE WERE SEVERAL OPEN RECALLS AND THEY OFFERED TO TAKE CARE OF THEM FREE OF CHARGE. HOWEVER, THEY WERE UNABLE TO PERFORM RECALL #08V156. MANUFACTURER #26E5. THEY INSTALLED THE HEAT SHIELD BUT COULD NOT PERFORM SOFTWARE UPGRADE. I NEVER RECEIVED ANY RECALL NOTICES IN THE MAIL. NOW VW WANTS TO BUY THE CAR BACK BECAUSE THEY CAN'T FIX IT. IT'S A 2001 VW PASSAT WITH 25K MILES IN SHOWROOM SHAPE. WAS NEVER DRIVEN IN SNOW AND GARAGED IT'S ENTIRE LIFE. THEY OFFERED ME $1500 OUT OF WHICH I OWE $1300 FOR THE TIMING BELT. THEY SAID IT MAY NEED A ECU BUT THEY ARE NO LONGER AVAILABLE FROM VW BUT REFUSE TO INSTALL A USED ONE. THE CAR HAS BEEN AT THE VW DEALER SINCE 12/28/2020. I WAS UNDER THE IMPRESSION THAT RECALLS NEVER EXPIRE.

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