NHTSA Complaint #11012185 — 2001 VOLKSWAGEN PASSAT

MY 2001 VOLKSWAGEN PASSAT HAS HAD AN R5 RECALL FOR FUEL LINES, FUEL TANK, AND A HEAT SHIELD. THE HARD (LOW PRESSURE FUEL RETURN?) LINE, THE MIDDLE ONE OF THE MOUNTING BRACKET ATOP THE FIREWALL, HAS FAILED CATASTROPHICALLY. IT NOW SPRAYS GASOLINE DIRECTLY DOWN ONTO THE CATALYTIC CONVERTER HEAT SHIELD. THIS IS THE SAME FAILURE IN THE SAME EXACT POINT THAT MANY OTHER OWNERS HAVE HAD. THIS PART IS DANGEROUS AND COULD HAVE KILLED ME AND DESTROYED MY CAR. VOLKSWAGEN REFUSED TO FIX IT. I'VE BEEN IN CONTACT WITH VW CUSTOMER CARE AND MY LOCAL DEALER, BOTH TOLD ME THAT ONCE THE RECALL IS CLOSED ON MY VEHICLE THAT THERE IS NOTHING THEY'LL DO. THEY WANTED ME TO TOW MY CAR TO THE DEALERSHIP AND PAY $135 FOR A DIAGNOSTIC UNTIL I SHOWED THEM A VIDEO OF THE FUEL LINE UNDER PRESSURE SPRAYING EVERYWHERE.