NHTSA Complaint #11389352 — 2011 FORD EDGE

I I CANNOT REMOVE THE HEAD RESTS ON THE REAR SEATS. THIS HAS BEEN A PROBLEM SINCE I BOUGHT THE VEHICLE IN 2014, I BELIEVE. IF I PUT THE REAR SEATS DOWN, IT'S OKAY, BUT WITH THEM UP, IT BLOCKS APPROX. 30% OF VIEW, OUT THE BACK WINDOW. TO ME, THAT'S A SAFETY ISSUE. I HAD TAKEN IT TO A COUPLE OF DIFFERENT DEALERS, BUT BEEN TOLD IT CANNOT BE DONE. THERE ARE BUTTONS TO PUSH (SAME AS ON THE FRONT SEATS), AND THE HEAD RESTS CAN BE RAISED AND LOWERED, BUT NOT TOTALLU REMOVED AS CAN BE DONE WITH THE FRONTS. ALSO, SEEMS WHEN I GO TO THE CAR WASH, THE RUBBER OF THE REAR WINDOW WIPER BLADE BECOMES TORN. SINCE I DON'T HARDLY EVER USE IT, I THOUGHT I'D JUST REMOVE IT. AGAIN, TO NO AVAIL. IS THE ANYTHING THAT CAN BE DONE IN THAT REGUARD? THANKS FOR ANY HELP AT ALL, THAT YOU MIGHT HAVE.