NHTSA Complaint #11389246 — 2020 CHEVROLET EQUINOX

TL* THE CONTACT'S FINANCE LEASED A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE WOULD WOBBLE UNCONTROLLABLY UPON HITTING A BUMP WHILE DRIVING AT HIGH RATES OF SPEED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO CHEVROLET 112(2096 NY-112, MEDFORD, NY 11763) WHERE A MECHANIC INFORMED HIM THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, THERE WAS NO REMEDY FOR THE DEFECT. HE WAS ALSO INFORMED THAT THEY WOULD HAVE AN INTERIM REPAIR FOR THE FAILURE WHICH THEY WOULD RELEASE IN THE FIRST PART OF 2021. THE CONTACT THEN INFORMED THE DEALER THAT HE NO LONGER WANTED TO LEASE THE VEHICLE; THE CONTACT WAS THEN DIRECTED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND GAVE HIM THE SAME INFORMATION AS THE DEALER; THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500.