NHTSA Complaint #11389060 — 2016 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11389060
Vehicle 2016 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 98,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

VEHICLE WAS SHAKING PROFUSELY ON LOCAL STREET, DID NOT ACCELERATE BEYOND 5 MPH, AND HAD A 'STABILITRAK' ERROR CODE. BARELY MADE IT BACK TO THE DRIVEWAY. HAD IT TOWED TO A DEALERSHIP AND CONFIRMED PISTON/CYLINDER PROBLEM, WHICH WILL REQUIRE A COMPLETELY NEW ENGINE. BOUGHT IT USED IN 2018 (WITH 54K MILES) FROM A DEALER, BUT WAS NOT MADE AWARE OF SERVICE BULLETIN PIP5421; AND THE MFG'ERS WARRANTY IS NO LONGER VALID AS THERE IS OVER 90K MILES (BUT STILL WITHIN 5 YEARS). DEALER INDICATES IT WILL COST $9500 TO PUT NEW ENGINE IN, AND WE STILL OWE ON IT....WORTHLESS CAR!

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