NHTSA Complaint #11603190 — 2016 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11603190
Vehicle	2016 CHEVROLET CRUZE
Component	ENGINE
Date of Incident	June 5, 2024
Date Filed	July 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

Defouw Chevrolet was negligent in performing the proper repairs per a GM service bulletin and special coverage. They refused to provide service, falsely claimed that I refused diagnostic, misdiagnosed the vehicle, replaced the wrong part, and were extremely rude and misogynistic. Additionally, they claim the issues were pre-existing while lacking any evidence. As a result, the vehicle now needs $6,400 in repairs, and neither GM nor Defouw will compensate us. Additionally, we have incurred $1,000 in towing costs, among other expenses.

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