NHTSA Complaint #11388983 — 2017 RAM 2500 SEATS

Complaint Details

ODI Number	11388983
Vehicle	2017 RAM 2500
Component	SEATS
Date of Incident	November 1, 2018
Date Filed	January 20, 2021
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT STATED WHILE DRIVING 30 MPH, AFTER TURNING OFF THE FRONT DRIVER HEATED SEAT OFF BUT STATED IT WAS AFTER 15 MINUTES AND THE HEATED SEAT WAS STILL ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS CONSERVED IT MAY CAUSE A FIRE. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO LOCAL DEALER BOSAK MOTORS (3111 W LINCOLN HWY, MERRILLVILLE, IN 46410: (219) 682-0497) AND WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *DT CONSUMER HAS TAKEN THE VEHICLE FOR REPAIRS 5 TIMES AND TOLD BY THE DEALER TO NO RESOLUTIONS COULD BE PROVIDED AT THIS TIME.

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