NHTSA Complaint #11388871 — 2017 RAM 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11388871
Vehicle	2017 RAM 3500
Component	STEERING
Date of Incident	April 4, 2018
Date Filed	January 19, 2021
Mileage	14,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE ADJUSTER ON MY DRAGLINK WAS LOOSE AND THE NUTS WERE WELDED TO THE ADJUSTER AND I WAS TOLD THIS WAS A TEMPOARY REPAIR. TODAY I CONTACTED RAM ABOUT A PERMANENT REPAIR FOR MY TRUCK AND WAS INFORMED THAT WEDING WAS A PERMANENT FIX. HOW CAN YOU ALLOW THIS. MY FRONT END IS NO LONGER ADJUSTABLE AND NOW I AM FORCED TO GO TO DEALER FOR FRONT END WORK INDEPENDENT SHOPS DO NOT WANT THE LIBIALTY. WELDING NUTS AND CUTTING THEM LOOSE WEAKENS THE METAL ARE YOU REQUIRING WELDING CERTIFICATION FOR REPAIRS. THIS REPAIR IS NOT SATISFACTORY PLEASE ADVISE THANK YOU

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