NHTSA Complaint #11388812 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11388812
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	December 22, 2020
Date Filed	January 19, 2021
Mileage	4,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I HAD ALMOST THE EXACT SAME EXPERIENCE WITH MY WINDSHIELD AS ANOTHER COMPLAINT I SAW FILED. MY 2020 SUBARU OUTBACK HAD ITS WINDSHIELD CRACKED WHILE TRAVELING SOUTHBOUND ON A HIGHWAY IN SC ON DEC 22, 2020. THE CRACK STARTED SMALL AND GREW QUICKLY OVER THE COURSE OF MY TRAVEL TO ABOUT 16 - 18 INCHES. THE WINDSHIELD HAD TO BE REPLACED AND THE EYESIGHT SAFETY SYSTEM NEEDED TO BE RECALIBRATED WHICH WAS BOTH TIME CONSUMING AND EXPENSIVE. I HAVE TRAVELED A LOT IN MY LIFE WITH MULTIPLE CARS BUT NEVER EXPERIENCED A CRACKED WINDSHIELD THAT SPREADED LIKE IT DID WITH MY NEW OUTBACK. IT IS DISAPPOINTING AND CONCERNING AFTER READING MORE ABOUT THE PENDING LAWSUIT ON DEFECTIVE WINDSHIELDS.

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