NHTSA Complaint #11388803 — 2015 FORD FUSION

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING WHILE PULLING OUT OF THE DRIVEWAY AND BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE STEERING GEAR MOTOR DETACHED FROM THE GEAR HOUSING. THE CONTACT WAS INFORMED THAT THE ELECTRIC POWER STEERING ASSIST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC INFORMED OF NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.