NHTSA Complaint #11388776 — 2017 KIA FORTE

MY CAR ENGINE STARTS TO SHAKE VIGOROUSLY FOR NO REASON AND IT HAPPENS AT RANDOM. THE CHECK ENGINE LIGHT COMES ON SOMETIMES WHEN THIS HAPPENS. THIS HAPPENS WHEN THE CAR IS IDLE AND DRIVING ON STREETS AND/OR HIGHWAYS. WHEN THIS HAPPENS I HAVE TO TURN THE CAR OFF FOR ABOUT 5 MINUTES TO SEE IF IT STOPPED TO HEAD BACK HOME OR IT DOESN'T STOP AND I HAVE TO GET HOME AS SOON AS POSSIBLE BEFORE SOMETHING HAPPENS. I TOOK IT TO THE DEALERSHIP TO GET IT CHECKED OUT AND I WAS ADVISED THAT MY COIL PACK WAS BAD.I ASKED WHAT CAN I DO TO PREVENT THIS AND THE REPRESENTATIVE TOLD ME 'THIS IS JUST SOMETHING THAT HAPPENS WITH CARS'. I'VE GOTTEN MY CAR FIXED AT A KIA DEALERSHIP TWICE AND THE PROBLEM CAME BACK LESS THAN A WEEK LATER EACH TIME. IT'S HAPPENING AGAIN AND I HAVE TO GO GET IT REPAIRED AGAIN. THIS BEGAN ABOUT A YEAR INTO HAVING THE CAR. EACH TIME I GET THIS REPAIR IT'S ABOUT $600. I ALWAYS GET ALL MAINTENANCE ON MY CAR, IT IS IN EXCELLENT CONDITION, I AM THE FIRST AND ONLY OWNER OF THE CAR AND THE EXPLANATION FROM THE DEALERSHIP OF 'THIS IS SOMETHING THAT JUST HAPPENS' IS UNACCEPTABLE WHEN I TAKE CARE OF MY VEHICLE. THANK YOU. I TRIED TO TAKE A VIDEO BUT IT DOESN'T SHOW THE SHAKING WELL, I CAN DEFINITELY FEEL IT THOUGH.