NHTSA Complaint #11388764 — 2017 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11388764
Vehicle	2017 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	January 18, 2021
Date Filed	January 18, 2021
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."

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