NHTSA Complaint #11388621 — 2016 FORD FOCUS

I HAVE A 2016 FORD FOCUS. 3 MONTHS AFTER PURCHASE I TOOK IT TO SERVICE FOR SHAKING ON ACCELERATING AND DEACCELERATING. I WAS TOLD BROKEN SWAY BAR LINKS. AFTER THEY WERE REPLACED I BROUGHT IT IN AGAIN. I WAS TOLD IT'S NORMAL FOR THE POWERSHIFT TRANSMISSION AND I WAS NOT USED TO IT. IN MARCH 2019 MY TRANSMISSION DROPPED INTO NEUTRAL AND A TRANSMISSION FAILURE MESSAGE WAS SHOWN. I TOOK MY CAR TO SERVICE. THEY REPLACED SENSOR AND I WENT TO GET IT. IT FAILED IN 5 FEET. TOOK IT BACK AND THEY REPLACED A SECOND SENSOR. IT FAILED BEFORE I ARRIVED HOME. THIS HAS GONE BACK AND FORTH 8 TIMES. BECAUSE MY STAYING HOME WITH COVID I ONLY PUT 700 MILES ON MY CAR BETWEEN APRIL AND NOVEMBER. THEY HAVE HAD MY CAR SINCE THEN EXCEPT ONE DAY. I GOT 10 MINUTES FROM HOME THAT NIGHT AND RETURNED IT THE NEXT DAY. THEY ARE STAYING THAT IT'S UNRELATED TO THE KNOWN ISSUES WITH POWERSHIFT. BUT IT'S NEVER BEEN FIXED. THEY'VE REPLACED ALL 3 SENSORS TWICE. AND NOW THERE'S WATER IN MY TRANSMISSION FLUID. ONCE BEFORE I MADE IT HOME AND AGAIN THE DAY I RETURNED IT. THEY TOLD ME THAT WAS BECAUSE I HAD LEAVES UNDER MY WINDSHIELD WIPER BLADES THAT DIVERTED WATER FROM THE WINDSHIELD INTO THE TRANSMISSION. ALSO I SAW IN AN ARTICLE THAT IT WAS STATED BY A NHTSA SPOKESPERSON THAT FORD WAS FIXING THESE ISSUES AND EXTENDED THE WARRANTY. I'VE BEEN TOLD I HAVE THE WRONG TRANSMISSION. BUT I HAVE A DSP6 POWERSHIFT. THE SERVICE CENTER REFERS ME TO THE CUSTOMER CARE. CUSTOMER CARES STATES THAT THEY ONLY TAKE INFORMATION AND CAN'T HELP OR GIVE INFORMATION. THEY DIRECTED ME TO THE LAWSUIT HOTLINE. THEY DON'T HANDLE WARRANTY. FORD GIVES YOU NO WAY TO SPEAK TO ANYONE THAT CAN EXPLAIN WHY MY CAR IS NOT EXTENDED. THEY REFUSE TO LOOK FOR THE SOURCE OF THE WATER AND HAVE REPLACED SENSORS REPEATEDLY ALTHOUGH THAT HASN'T WORKED YET. MY WARRANTY ENDS SOON AND THEY SAID IF THEY CAN'T FIX IT BY THEN I'M RESPONSIBLE FOR COST