NHTSA Complaint #11388292 — 2017 TESLA MODEL S

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT issue reported to NHTSA

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Complaint Details

ODI Number	11388292
Vehicle	2017 TESLA MODEL S
Component	EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Date of Incident	May 1, 2020
Date Filed	January 15, 2021
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CONTROL PANEL DISPLAY WOULD SUDDENLY SHUTOFF AND THE SCREEN WOULD TURN BLACK. DURING THE FAILURE, THE TURN SIGNAL, AUDIO, AND THE REVERSE CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MT. KISCO TESLA LOCATED AT 115 KISCO AVE, MT KISCO, NY 10549, WHO WAS UNABLE TO DUPLICATE THE FAILURE. NO REPAIRS WERE PERFORMED. THE CONTACT INDICATED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.

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